Privacy Policy

1. At KwikResume, a product of LiFet Media Inc. ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data with the highest standards of security and transparency. This comprehensive Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you visit our website (kwikresume.io) and utilize our AI-powered resume building services, cover letter generation, ATS scanning, and job tracking tools.
2. Our service is proudly built and operated in Cornwall, Ontario. We strictly adhere to Canadian data protection standards, including the Personal Information Protection and Electronic Documents Act (PIPEDA), while also incorporating global best practices for data privacy (such as GDPR and CCPA) to protect our international user base.
3. Please read this privacy policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this document. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. We collect information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, or otherwise contact us.

A. Payment Information

1. If you purchase a subscription or credits, your payment data is collected and processed directly by our secure third-party payment processor (Stripe). We do not store, process, or transmit your full credit card numbers on our servers. We only retain limited transaction history and billing details necessary for account management and tax compliance.

B. Voice and Audio Data

1. If you utilize our voice-to-resume feature, we process the audio recordings to transcribe your experience. These audio files are processed ephemerally and are not permanently stored on our servers. Once the transcription is complete and the text is generated, the original audio file is permanently discarded.

C. Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate the site. This information does not reveal your specific identity but may include:

1. Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Website.
2. Device Data: Information about your computer, phone, tablet, or other device you use to access the Website, including IP address, browser type, and operating system.
3. Location Data: We collect non-precise location data (e.g., country or city level based on IP address) to ensure we provide the correct regional resume formatting options.

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

1. Service Delivery: To provide, operate, and maintain our services, including generating localized resumes, cover letters, and providing accurate ATS scores and improvement suggestions.
2. AI Contextualization: To feed your specific professional data into our AI engines to generate highly tailored, context-aware resume bullet points and cover letters.
3. Personalization: To improve, personalize, and expand our website and services, ensuring the formats match your specific target country and industry standards.
4. Transaction Management: To process your transactions, manage your subscriptions, and issue credits seamlessly.
5. Communication: To communicate with you, including sending service updates, security alerts, password resets, and support messages.
6. Security and Fraud Prevention: To prevent fraudulent transactions, monitor against theft, protect against criminal activity, and ensure the integrity of our platform.
7. Analytics and Improvement: To analyze usage trends, track feature adoption, and improve the overall user experience of our application.

If you are a resident of the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data under the following lawful bases as required by the General Data Protection Regulation (GDPR):

We have implemented robust, industry-standard technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

1. Encryption: Data is encrypted in transit using TLS/SSL protocols and encrypted at rest using AES-256 encryption.
2. Access Controls: Strict role-based access controls ensure that only authorized personnel can access production systems.
3. Authentication: We use secure, token-based authentication mechanisms managed by Supabase.

However, despite our extensive safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

1. We may share your data with trusted third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. We only share the minimum amount of data necessary for them to perform their specific functions.

1. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
2. When you actively use our service, we retain your profile data, resumes, and tracking history so you can access and update them at any time.

3. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

1. You have full control over your data. Depending on your location, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal data.

Your Privacy Rights

1. Right to Access: You can request copies of your personal data.
2. Right to Rectification: You can request that we correct any information you believe is inaccurate.
3. Right to Erasure: You can request that we erase your personal data, under certain conditions.
4. Right to Restrict Processing: You can request that we restrict the processing of your personal data.
5. Right to Data Portability: You can request that we transfer the data that we have collected to another organization, or directly to you.

1. If you are a resident of California, you are granted specific rights regarding access to your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
2. We do not sell your personal information. We have not sold any consumer personal information in the preceding 12 months. We also do not share your personal information for cross-context behavioral advertising.
3. California residents have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. You also have the right to request the deletion of your personal information collected by us, subject to certain exceptions. To exercise these rights, please contact us at hello@kwikresume.io.

1. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies are small data files stored on your hard drive or in device memory that help us improve our services and your experience.

Types of cookies we use:

1. Essential Cookies: Required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
2. Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and to see how visitors move around our website.
3. Functionality Cookies: Used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website, particularly the authentication and dashboard features, may become inaccessible or not function properly.

1. Our services are strictly designed for professionals, graduates, and individuals actively participating in the job market. They are not intended for or directed at children under the age of 16.
2. We do not knowingly solicit data from or market to children under 16 years of age. By using the services, you represent that you are at least 16 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the services.
3. If we learn that personal information from users less than 16 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

1. We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be indicated by an updated "Last Updated" date at the top of this document, and the updated version will be effective as soon as it is accessible.
2. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

KwikResume.io collects and logs your IP address each time you access, log in to, or create an account on our platform. This information is collected as part of our automatically collected data and is used for the following legitimate purposes:

1. Fraud Prevention and Platform Integrity: To detect and prevent abuse of our platform, including fraudulent referral activity, creation of multiple accounts to circumvent fair use policies, and unauthorized access to user accounts.
2. Account Security: To identify suspicious login activity, such as access attempts from unusual geographic locations, which helps us protect your account from unauthorized use.
3. Legal Compliance and Audit Trail: To comply with applicable laws including Canada's Anti-Spam Legislation (CASL), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA). These records form part of our legal audit trail.
4. Service Delivery: To determine your approximate geographic region so we can provide location-appropriate resume formats, language defaults, and regional hiring standards.

What we collect per login and signup event

1. Your IP address at the time of the action.
2. The type of action performed (login or account creation).
3. Your browser user agent string.
4. A timestamp of the event.

Retention and your rights

1. We do not sell your IP address data to third parties. We do not share IP address data with any third party except where required by law or court order.
2. IP address records are retained for a minimum of 12 months and a maximum of 36 months, after which they are permanently deleted unless required to be retained longer by applicable law.
3. You may request a copy of your IP address records, or request deletion of your IP records, by contacting hello@kwikresume.io. Deletion requests are subject to our legal retention requirements and may be refused where records must be kept to comply with applicable law.
4. In the event of detected fraud, we may display a partially masked version of an email address associated with a flagged IP address to the person attempting the blocked action. This disclosure is limited to the minimum information necessary to inform the user of the restriction.

When you participate in our referral program, we collect and store the following information:

1. Your unique referral code and the referral link associated with it.
2. The identity of users who signed up using your referral code.
3. The date and time of each successful referral conversion.
4. Credits earned through referral activity.
5. Social media platforms on which you claimed to have shared KwikResume.io content.
6. Whether referral credits were granted, pending, or withheld due to fraud detection.

This data is used to operate the referral program, calculate and distribute credits, detect abuse, and maintain accurate financial records. Referral data is retained indefinitely as part of your account history and our financial records.

When you use the social sharing feature in your referral dashboard, we record:

1. Which social media platform you selected.
2. Whether you confirmed that you shared the content.
3. The timestamp of the confirmation.
4. Whether referral credits were granted following the confirmation.

We do not access your social media accounts, read your posts, or verify the existence of your social media post directly. Credits are granted on a trust-based system with a brief review window. Claiming credits without actually posting constitutes fraud and may result in account suspension. We retain social sharing records indefinitely to prevent duplicate credit claims across sessions.

If you voluntarily submit a video testimonial through KwikResume.io, we collect and store:

1. The video recording you submit.
2. The date and time of submission.
3. Your user account information linked to the submission.
4. The review status of your submission (pending, approved, or declined).
5. Any notes related to the review decision.
6. Whether testimonial credits were granted to your account.

Video testimonials are stored on secure cloud infrastructure located in the United States. They are reviewed by our team before any approval decision is made.

Marketing License

1. By submitting a video testimonial you grant LiFet Media Inc. the following rights:
   1. A perpetual, irrevocable, worldwide, royalty-free license to use your video for any marketing purpose.
   2. The right to use your testimonial across all channels including paid ads, social media, email, and website content.
   3. The right to edit, crop, subtitle, translate, or modify your testimonial for use in different formats.
   4. You expressly waive any right to compensation beyond the credit reward for any use of your testimonial.
   5. You may request removal by contacting hello@kwikresume.io. Removal requests are processed within 30 days for future use.
   6. At the time you check the consent checkbox and submit your video testimonial, we record a consent event containing the following information: your user account identifier, the exact wording of the agreement you accepted, your IP address, your browser user agent string, your device type, your operating system, your screen resolution, your timezone, your browser language preference, the URL of the submission page, and the precise timestamp of your consent. This consent record is stored indefinitely as a legal record of your agreement and may be used as evidence in any dispute regarding your testimonial submission or the marketing license you granted.

We maintain internal financial records that include:

1. Payment amounts charged to your account.
2. The plan or product associated with each payment.
3. Coupon codes or promotional discounts applied to your purchases.
4. Stripe payment identifiers associated with your transactions.
5. Refund amounts and reasons where applicable.
6. Credits granted, consumed, or adjusted on your account.

This financial data is used for accounting, tax reporting, fraud prevention, and customer support purposes. It is never shared with other users and is not sold to third parties. Financial records are retained for a minimum of seven years to comply with applicable tax and accounting regulations.

To protect the integrity of our referral program and prevent financial fraud, we operate an IP-based fraud detection system. This system works as follows:

1. When a new account creation is attempted using a referral link, we check the IP address of the device against our IP log.
2. If the same IP address has previously been used to log in to an existing KwikResume.io account within the past 30 days, the new account creation using that referral link will be blocked.
3. In this event, we will display a message informing the user that the device is already associated with an existing account, along with a partially masked version of that account's email address.
4. The user will be directed to log in to their existing account instead.

This restriction is applied at the device level based on IP address. We recognize that multiple people in the same household may share an IP address. If you believe a restriction has been applied to your account in error, please contact us at hello@kwikresume.io with your account details and we will review your case manually within 5 business days.

We send emails and SMS messages to your registered email address and phone number for the following purposes:

Transactional communications (required, cannot be opted out of while account is active)

1. Account verification and password reset.
2. Payment receipts and subscription confirmations.
3. Credit balance notifications related to your account activity.
4. Video testimonial submission confirmations and status updates.

Job follow-up reminder sequences (can be paused by marking a job as hired or removing it from your tracker)

1. Day 3 reminder to follow up on a job application you have marked as applied.
2. Day 7 reminder if no follow-up has been recorded.
3. Day 14 final reminder if the application remains open.

Marketing and nurture emails (can be opted out of at any time)

1. Weekly career advice and tips.
2. Product feature announcements.
3. Re-engagement emails if your account has been inactive for 24 hours, 72 hours, or 120 hours following signup without creating a resume.

All marketing emails include an unsubscribe link and our physical mailing address: LiFet Media Inc., 327 Guy Street, Cornwall, Ontario, Canada. You may unsubscribe at any time. Unsubscribing from marketing emails does not affect transactional communications.

SMS messages are sent using our CRM and communication platform. Standard messaging rates from your carrier may apply. Reply STOP to any SMS to opt out of further SMS communications.

Third-party email delivery

1. Emails are sent through our CRM's email infrastructure.
2. We do not share your personal data with our email delivery provider beyond what is necessary to deliver your emails and SMS messages.

1. If you have questions, comments, or concerns about this policy, or if you wish to exercise your data rights, please contact our privacy team. Note that for security and efficiency, we do not offer phone support. All inquiries must be directed to our official email channel.